Terms and Conditions
Welcome to Anjani Palace!
Thank you for choosing to stay with us. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Introduction
These Terms and Conditions (“Terms”) govern your relationship with Oravel Stays Singapore Pte. Limited, its parent company, and its subsidiaries (collectively, the “Anjani Group”). By using our services, you agree to these Terms. If you do not agree, you must not use our services.
2. Scope of Services
These Terms apply to all interactions with Anjani Palace, including but not limited to bookings made via our app, website, email, phone, third-party travel agencies, or walk-ins at Anjani-branded accommodations.
3. Bookings and Payments
- Booking Confirmation: Your booking is confirmed upon receipt of payment and an official confirmation from us.
- Cancellations and Refunds: Cancellation policies may vary depending on the booking channel and accommodation. Refer to your booking details for specific terms.
- Payment Methods: Payments can be made through approved methods, including credit/debit cards, digital wallets, or other payment systems mentioned on our platforms.
4. Personal Information
By providing personal information to us, you agree to our use of such information in accordance with our Privacy Policy. This includes:
- Categories of Information: Standard personal information (e.g., contact details) and special categories (e.g., food preferences or medical accommodations).
- Legitimate Interests: Processing your information for providing services, marketing, and service improvement purposes.
For further details, refer to our Privacy Policy.
5. Marketing and Communications
- Consent: By booking with us, you consent to receive marketing communications from Anjani Palace via email, SMS, app notifications, and other platforms.
- Unsubscribing: You can opt-out of marketing communications by clicking the “unsubscribe” link in emails or contacting us at info.anjanipalace@gmail.com.
6. User Conduct
- Compliance: Guests must adhere to all applicable laws and regulations during their stay.
- Prohibited Activities: Activities that disrupt other guests, damage property, or violate laws are strictly prohibited.
- Indemnification: You agree to indemnify and hold Anjani Palace harmless against any claims arising from your actions during your stay.
7. Third-Party Services
- Partner Accommodations: If you book accommodations through our partners, the partner’s terms and conditions apply.
- Third-Party Sharing: We may share your information with service providers to fulfill your booking, comply with legal obligations, or improve our services. For details, refer to our Privacy Policy.
8. Liability
- Limitation of Liability: Anjani Palace will not be liable for indirect, incidental, or consequential damages arising from your use of our services.
- Force Majeure: We are not responsible for failures or delays caused by events beyond our control, including but not limited to natural disasters, strikes, or government actions.
9. Intellectual Property
All content on Anjani Palace platforms, including text, graphics, logos, and images, is the property of the Anjani Group or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.
12. Contact Information
For questions or concerns regarding these Terms, please contact us:
- Email: info.anjanipalace@gmail.com
- Phone: [Insert Phone Number]
By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.