Anjani Palace is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.
Information about Anjani palace
In this privacy notice, references to ”, “Anjani Palace”, “we” or “us” or “our” are to Oravel Stays Singapore Pte. Limited (a company incorporated under the laws of Singapore) and its parent company and its subsidiaries (the “Anjani Group”).
Scope of our privacy notice
This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, email, phone, walk-ins to Anjani-branded accommodations, booking an Anjani Palace accommodation via a third party travel agency, etc.). We may give you additional privacy notices if required for specific interactions.
If you book a stay through us at one of our partners’ guest houses, hotels and other lodgings (i.e. you stay at a property that is not Anjani-branded), that partner will use your personal data as shown in their privacy notice.
Ways in which we obtain personal information
We obtain personal information from you and from travel agents and others who book accommodation for you.
Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.
Categories of personal information
We process two categories of personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:
• Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and
• Special categories of information (e.g. if you have indicated a halal or kosher food preference or have chosen to let us know that you have a medical condition requiring special accommodations).For further information on these categories of information, please expand this section
Purposes and lawful grounds of our processing personal information
We process your personal information for the purposes set out in this notice, based on the legal grounds set out under the Read More text. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below.
Legitimate interests
We process your personal information for a number of legitimate interests, including providing you with services, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate interests is set out below.
Marketing and Preferences
We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.
We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.
If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the “unsubscribe” link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at info.anjanipalace@gmail.com to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at info.anjanipalace@gmail.com
Analytics and Advertising Services Provided by Others
Third parties provide us with audience measurement and analytics services that analyse your online interactions (both with the Anjani and other websites), serve you with tailored marketing and report on the performance of that marketing. We also use Google Place API to make suggestions based on your location or search strings.
Sharing your information
We share your information within the Anjani groups and with others who help us provide services to you (e.g. your accommodation provider). We also share your information in accordance with the law. For more information on who we share your information with, please expand this section.
We share your information for the purposes set out in this privacy policy, with the following categories of recipients:
• With accommodation managers to enable them to provide the services you request, e.g. we share your name and expected check-in time;
• Third party suppliers who help deliver products or services on our behalf, or who have partnered with Anjani palace in connection with services or a relevant promotional offering, as well as other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;
• Your contact if you use a referral feature;
• The general public, if you submit content in a public forum, such as blog comments, social media posts, or other features of our services that are obviously viewable by the general public. For example, you may choose to use social sharing features and related tools which let you share your Anjani experience with other apps, sites, or media, and vice versa. Your use of these features enables the sharing of information with your friends or the public, depending on your social sharing service settings. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them;
• Third parties where we have a duty to or are permitted to disclose your personal information by law (e.g. law enforcement officials, government authorities);
• With the police in the exercise of their functions or with others as required by a court order;
• Third parties in connection with any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of the Anjani Group’s business, in which case personal data held by it about its customers or visitors to the website may be one of the transferred assets.
Where we share your personal information, appropriate protections will be in place to protect your personal information as required by data protection laws. Sometimes, we may share information in an aggregated, pseudonymized and/or anonymized form which cannot reasonably be used to identify an individual.
Your rights
Data protection laws in the EEA and some other countries provide individuals with rights in relation to the information that Anjani palace holds about them on some computer and paper records. These include rights to access, correct, delete, restrict the use of, object to the use of, port to another person, and withdraw consent to the use of, your information. Exceptions may apply to these rights.
The data protection laws in the EEA and in some other countries provide individuals with the following rights:
• Right of subject access: The right to make a written request for details of personal information we hold about you and to request a copy of that personal information.
• Right to rectification: The right to have inaccurate information about you rectified.
• Right to restriction of processing: The right to request that your personal information is only used for restricted purposes.
• Right to object: The right to object to the use of personal information (including the right to object to marketing and profiling relating to direct marketing).
• Right to data portability: The right to ask for personal information you have made available to us to be transferred to you or a third party in machine-readable formats.
• Right to data portability: The right to ask for personal information you have made available to us to be transferred to you or a third party in machine-readable formats.
• Right to withdraw consent: We do not normally rely on consent as a basis for processing your personal information. We will only ask for your consent in very limited circumstances and, if we do so, will make it obvious to you when we are asking for that consent and what that is for. You have the right to withdraw any consent you have given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of use of your personal information prior to the withdrawal of your consent.These rights may not apply in all cases. If we do not comply with your request, we will explain why. In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If you would like more information about your rights or to exercise any of your rights, please contact info.anjanipalace@gmail.com
Data protection contacts
If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which we process information about you, please contact our Privacy Team at info.anjanipalace@gmail.com
If you are not satisfied with the response from our Privacy Team, you can contact our Data Protection Officer at [info.anjanipalace@gmail.com].
You also have a right to make a complaint to your local privacy supervisory authority. If you are in the EU, you can lodge a complaint with another supervisory authority which is based in the country or territory where:
• You are living • You work, or • The alleged infringement took place.
If you are not satisfied with the response from our Privacy Team, you can contact our Data Protection Officer at [info.anjanipalace@gmail.com].
You also have a right to make a complaint to your local privacy supervisory authority. If you are in the EU, you can lodge a complaint with another supervisory authority which is based in the country or territory where:
• You are living
• You work, or
• The alleged infringement took place.